0101: Qualifying (and Disqualifying!) Client Projects w/Bryce Bladon

Bryce and Chris talk about how to qualify client projects – and disqualify them! – in order to avoid taking on clients from hell.

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You can find Bryce on Twitter and at the Clients From Hell website & podcast. Also, check out his book, Hell To Pay.

Also be sure to check out Christopher’s book, Conquering Client Conflict: How To Handle Difficult Clients, Get More Respect, And Make More Money.


  • “No” is a complete sentence.
  • Stand your ground.
  • Think ahead – know your working values.
  • To qualify clients projects, first disqualify.
  • Diagnose the problem.
  • Decide if this is mutually beneficial (i.e. profitable).
  • Educate! In *their* language.
  • Failing to qualify client projects increases your chances of failure and misery